Our policy

We aspire to provide you with the best experience when using our products, that is why we always accept requests for return* and provide you exchange in case you are not satisfied with the item. Please note the information below if you decide to return or exchange your item.

1. No return or exchange for item whose price more than 999 INR ( Excluding shipping).
2. For merchandise price less than 999 INR ( Excluding shipping) full returns and exchange will be provided.
3. Our item must be in its original unused condition to be returned, and Accepted.
4. Returns will be accepted only if the return is sent within 10 days of the delivery confirmation date.
5. A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
6. Please note that shipping fees are not refundable.
7. To initiate return or exchange please follow below steps

• Fill up our Contact Form.
• Specify your Order No. and the intentions for returns/exchanges/refunds with your request.
• Pack your item in original box and handover the packing box to shipment pick up team.
• Hold evidence of return event.

 

The above mentioned  policy does not apply to personalized / custom orders.

Call us for any question and concern, for escalation drop a hi to hello@cratly.com with order id details and we will take care.