Our policy
We aspire to provide you with the best experience when using our products, that is why we always accept requests for return* and provide you exchange in case you are not satisfied with the item. Please note the information below if you decide to return or exchange your item.
- No return or exchange for item whose price more than 999 INR ( Excluding shipping).
- For merchandise price less than 999 INR ( Excluding shipping) full returns and exchange will be provided.
- Our item must be in its original unused condition to be returned, and Accepted.
- Returns will be accepted only if the return is sent within 10 days of the delivery confirmation date.
- A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
- Please note that shipping fees are not refundable.
- To initiate return or exchange please follow below steps
- Fill up our Contact Form.
- Specify your Order No. and the intentions for returns/exchanges/refunds with your request.
- Pack your item in original box and handover the packing box to shipment pick up team.
- Hold evidence of return event.
The above mentioned policy does not apply to personalized / custom orders.
Call us for any question and concern, for escalation drop a hi to hello@cratly.com with order id details and we will take care.
