Shipment , return and refund FAQs
How does delivery happen ? - Purchases are delivered in an brown box tied with a CRATLY Logo on it, with the exception of certain items, cost will calculated at time of checkout, usually it is processed to shipment with in 1-3 days, and reach in destination with in 5 days or before of the order.
- Can i cancel the order ? We accept order cancellation only if the order has not been dispatched yet. If you still wish to cancel your order, a 2 way shipping fee will be charged. Please email us on email@example.com for any cancellations.
- When Can I Return my Order? You can return the products if -
- How are refunds processed? Refund will be initiated within 2 days of acknowledgement of an issue. It will be processed to the original payment source except COD. In case of COD, our team will contact you for your bank account details in which the amount can be credited.
- What is eligibility of free return? Free return is applicable when - a) wrong product delivery b) size / volume issue c) Damaged by courier d) partial lost of shipment e) Sample items are not returnable f) Scrap & Custom items are not returnable